8D Problem Solving Process Training Evaluation

9 Nov 8D Problem Solving Process training

TRAINING/WORKSHOP REPORT ON “8D PROBLEM SOLVING PROCESS” By iTrainingExpert.com
8D Problem Solving Process 7 Nov 2018 Group Photo.jpg

Type of Training: “8D PROBLEM SOLVING PROCESS”
Venue: ARMADA HOTEL, PJ.  Date: 7 NOVEMBER 2018  Trainer: SY Lee

About the course:

The 8D Problem Solving Process is one of the most effective problem solving processes that can successfully be applied in many different types of industries and organizations to identify and eliminate the underlying root cause(s) of a problem.
8D is structured approach to problem solving helps by having a systematic roadmap. In this way of solving problems, your team members will become efficient problem solvers saving a lot of time and increasing profitability for your organisation.


Course Outline:

SECTION 1: 8D Definition – Overview of 8D Steps
SECTION 2: D1 – Introduction of the Team:
SECTION 3: D2 – Describe the Problem
SECTION 4:D3 –  Describe Interim Containment Actions
SECTION 5: D4 – Describe The Process of Defining & Verifying of Root Causes
SECTION 6: D5 – Describe The Process of Identifying & Verifying Corrective Actions
SECTION 7: D6 – Describe Action Plan For Corrective Actions
SECTION 8: D7 – Describe How The Problem Can Be Prevented From Recurrence
SECTION 9: D8 – Record Recognition Accorded To The Team

 

Beneficial Learning Points

“Before attending this course, I felt unsure as to what 8D was all about. I learned a lot about the whole 8D problem solving process and related tools during the training. After it was done, I felt more confident in being able to solve problems in alternative ways. The trainer was very good. Knowledgeable and experienced in the industry. I particularly liked the areas of the training that focused on business management and leadership.” –  Lam Chee Weng, R&D executive, Ajinomoto Sdn Bhd.

“Before attending this course, I lacked the knowledge to comport myself in a proper problem solving manner. During the course, I learned about the structural approach to tackle problem solving. After it was done, I felt like 8D was a great approach to be implemented in the workplace or even in daily life. The trainer was knowledgeable and full of experiences. The part of the training I liked best was the one that focused on different problem solving tools.” – Chan Zi Yin, R&D Executive, Ajinomoto Sdn Bhd.

“I lacked understanding about 8D before going for this course. The training taught me a lot about how to have good corrective action in replying to the customer. After it was done, I was excited to apply what I had learned to my job. The trainer was good in delivering his content. Easy to understand. I particularly liked in the activity we participated in.” – Norli Mohamed Yaacob, QA Engineer, UCM Industrial Corporation Berhad.

Report and course evaluation results compiled for iTrainingExpert.com by Rohan, Training Coordinator. To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com. Completed on 7 Nov 2018.

To register for the next available 8D Problem Solving program, please click on the link below. https://www.itrainingexpert.com/course/113/8D-Problem-Solving-Process.html

 

Finance for Non Finance Manager Training

9 Nov

TRAINING/WORKSHOP REPORT ON “FINANCE FOR NON-FINANCIAL MANAGERS” By iTrainingExpert.com

Type of Training: “FINANCE FOR NON-FINANCE MANAGERS”

Venue: ARMADA HOTEL, PJ. | Date: 14-15 May 2018 | Trainer: Mr CW Tan

To sign up for the next available course, please click on the linke below:

https://www.itrainingexpert.com/course/42/Finance-for-Non-Finance-Managers.html

FNF Group Photo

  1. Beneficial Learning Points

“I had very limited understanding about the subject before going for this course. The training taught me how to read financial statements and how to become more knowledgeable on finance as a whole. The trainer is very good. Mr. Tan explained in layman terms that made the subject easier to understand. I particularly liked our exercises.” – Nurliyana Ruzlen, Assistant Manager, Sime Darby Plantation Berhad

“I thought accounting was really too difficult a subject to understand. This training taught me the importance of interpreting a company’s financial statements to determine its health. After it was done, I really felt like I knew a lot more about the world of finance. The trainer is very knowledgeable.” – Choi Pek Koon, Assistant Manager, Monash University Malaysia Sdn Bhd.

“Before this course, I was lacking in any basic financial knowledge, but the training taught me how to analyze the financial health of a company from its performance, budgeting and investments. After it was done, I felt as though what I had learned would enhance my skills in decision-making and budget projection to determine the financial performance of my company. The trainer was very knowledgeable in his field and made everything simple to understand.” – Norhafiza bt Amran, Executive, Sime Darby Plantation Berhad.

Report and course evaluation results compiled for iTrainingExpert.com by Rohan, Training Coordinator. To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com. Completed on 15 May 2018.

To sign up for the next available course, please click on the link below:

https://www.itrainingexpert.com/course/42/Finance-for-Non-Finance-Managers.html

Contact us HERE 

https://www.itrainingexpert.com/Contact-us/ 

TRAINING/WORKSHOP REPORT ON “ DEVELOPING LEADERSHIP SKILLS; STRATEGIES TO DEVELOPING AN ENGAGING WORKFORCE” 17-18 Oct 2012 by iTrainingExpert.com

9 Nov

Type of Training:  PUBLIC PROGRAM

Venue: KUALA LUMPUR

Date:  17-18 October 2012

1. TRAINING PROVIDER

iTrainingExpert.com is a leading professional training provider in Asia who offers tailored and public courses training solutions across a wide spectrum of soft skills such as management and leadership development program, Business Communication and Technical Report Writing Skills, Quality Engineering, Sales and Negotiation Training and Teambuilding. For enquiries, comments, or business opportunities, please contact us at info@itrainingexpert.com and visit www.iTrainingExpert.com

2. LEARNING OUTCOMES:

At the end of this programme, participants will be able to:

  • Articulate why traditional reward and recognition programmes fail in many organisations
  • Identify the areas where they need to work on to establish and maintain a culture of engagement
  • Demonstrate understanding on how employee engagement can impact on the business performance of the organization
  • Develop and cultivate persuasive and influencing skills
  • Design an action plan on how to foster engagement across a multi-generational workforce
  • Contribute questions to survey tool to measure employee engagement
  • Brainstorm on and implement a model to cultivate a culture of engagement in the organisation

3. SUITABLE FOR:

  • Management team
  • Heads of Departments & Team Leaders
  • Senior Managers & Executives

4. THE TOPICS COVERED DURING THE TRAINING AS BELOW:

DAY 1

Session 1: The Meaning of a Culture of Engagement

Session 2: Gaining Employee-Organisational Alignment

Session 3: Engagement Drivers

Session 4: Persuasion Is Influencing

Session 5: Fundamentals of Influencing Skills

DAY 2

Session 6: Persuasive and Influential Behaviours

Session 7: Creating An Engaged Workforce

Session 8: Putting It All Together (1 Hour)

5. MAJOR ACHIEVEMENTS / COMMENTS ABOUT THE TRAINING

It was a specially tailored program following some requests for clients who wanted to discuss about ways to encourage a more engaged workforce.

The course was discussed between our principal consultant, Ms Sue Boey and Senior Consultant, Mr Philip on the different angles on the topic. After much deliberation, the course was put up ready to be introduced to the delegates who have been asking for this. The course attracted the attention of many delegates around Asia. Indonesia’s PERTAMINA sent two of the senior people to attend the course while the local MNCs, took time off their busy schedules to be with us.

Philip handles the session well as he has 30 years of both public and corporate work experience. His speaks with confidence and conviction and made the training extremely revolutionary. To ensure involvement from the delegates, they were being asked to do a few things giving them a platform to contribute to the training.

He makes sure that the training is relevant, practical and useful in all aspects of life. The course ended on 18 October 2012 with us bidding farewell to our foreign and out of town delegates.

We received their verbal and written feedback and there’s what they have to say  about the program.

(Note that the participants have given permission to the organizer to use their comments for promotional or our resources compilation purposes.)

The following are the comments from the participants about the course:

1. What did you learn that was most valuable and your comments on the trainer?

a) “Overall, the trainer is good at delivering the training and I have learned the importance of communication with my staff.” – Chandra Budi – Pertamina, Indonesia.

b) “Trainer has clearly explained the techniques to be engaging workforce that useful for my development to be a practical leader.” – Mohd Zullastry  – PLUS Malaysia Berhad

c) “Learn leadership skills that can help me a become a better and more dynamic leader.” – Eddy Sofyan – Pertamina, Indonesia

d) “Be confident with yourself!” – Amir Osman – Kolej Yayasan UEM

e) “Stop limiting yourself. Think you can and you can achieve.” – HK, Lee, Pharmacist – UKM Specialist Centre

f) “Training is very good. Very good and experienced trainer.” – Maizun , Nurse – UKM Specialist Centre

g) “Influencing skills – very positive, motivate, influencing people to being so.” – Nursuzilawaty , Head Nurse – UKM Specialist Centre

Report and course evaluation results compiled for iTrainingExpert.com by Ms  Yuna, Training Administrator.

To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com.

Contact us HERE 

https://www.itrainingexpert.com/Contact-us/ 

Strategic Planning & Execution training report May 2018

15 May Strategic Planning and Execution Training

TRAINING/WORKSHOP REPORT ON “STRATEGIC PLANNING AND EXECUTION” By iTrainingExpert.com
Type of Training: “STRATEGIC PLANNING AND EXECUTION”
Venue: ARMADA HOTEL, PJ. Date: 14-15 May 2018 Trainer: Dr. Barrak Adams

To sign up for the next available course, please click on the link below
https://www.itrainingexpert.com/course/95/Strategic-Planning-and-Execution;-Turning-Your-Vision-to-Reality.html

Strategic Planning and Execution Training

Strategic Planning and Execution Training by iTrainingExpert.com

 

 

 

 

 

 

  1. Beneficial Learning Points

“Before this course, I felt fairly well about the subject. After it was done, I felt really confident in my capabilities having been learned what it had to offer on strategic management. The trainer was good and very experienced.” – Ahmad Syaffiq, Associate Director, Yayasan Peneraju Pendidikan Bumiputera.

“I was unsure of how to create strategic plan before this course, but this training taught me the concept and benefits of long-term planning. After it was done, I felt quite confident in being able to adapt what I had learned to my organization. The trainer was really detailed. I really liked the tips he gave, the discussions we had and experiences he shared.” – Elizabeth Ng, AM, Strategic Management, Mercedes Benz Services Malaysia Sdn Bhd.

“This course taught me about the separation and clarification of the communications that go into a cohesive and strategic planning process.” – Jamie, Head of Bids, Sarawak Convention Bureau.

“Before attending this course, I felt like I needed to learn how to visualize. This training taught me how to crystalize my vision into an actionable strategy. After attending this course, I really felt like my team has so much more room to improve and plan ahead to be successful. The trainer was fantastic. Really attentive. I particularly enjoyed our activities. They were good simulations.” – Ikhwan Nazaruddin, People Lead, Sitecore Malaysia

“I had no knowledge on this topic before attending this course. This training taught me the process of strategic planning through its crucial steps. After it was done, I felt like I knew better and was prepared to share what I learned in my work. The trainer was very good.” – Tan Boon Teck, People Lead, Sitecore Malaysia.

Report and course evaluation results compiled for iTrainingExpert.com by Rohan, Training Coordinator. To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com. Completed on 15 May 2018.

Contact us HERE

or Click on the link below

https://www.itrainingexpert.com/Contact-us/

To sign up for the next available course, please click on the link below
https://www.itrainingexpert.com/course/95/Strategic-Planning-and-Execution;-Turning-Your-Vision-to-Reality.html

TRAINING REPORT ON “ADVANCED BUSINESS COMMUNICATIONS FOR LEADERS”

16 Nov Business Communication courses for Mesiniaga by iTrainingExpert.com

MSNIAGA
Type of Training:  IN HOUSE/ ONSITE

Company:  MESINIAGA BHD

Date: 26-27 July 2012

1. TRAINING PROVIDER

iTrainingExpert.com, one of the best training providers in Asia, is appointed by client, “Mesiniaga Berhad”, Malaysia’s #1 IT solution integration provider in Malaysia to conduct the training above for its talents and employers.

2. TRAINING OBJECTIVES:

This course is designed to participants to:

•            write faster-increasing your productivity

•            cut reading time by 50% for your busy readers- increasing their productivity

•            improve the quality of your documents

•            communicate ideas easily to your intended recipients

3. ATTENDEES

A total 20 executives and managers from various departments attended this Advanced Writing course to enhance writing skills to be more effective, concise and succinct. The typical form of written communications were discussed including writing business reports and technical proposals.

4. THE TOPICS COVERED DURING THE TRAINING AS BELOW:

Day 1The modern business environment
Day 2Clear and compelling Proposals and Business CasesBusiness Report Writing – Informative and Persuasive Reports

Editing Skills

Matching the Tone and Style to Suit the Reader

5. MAJOR ACHIEVEMENTS / COMMENTS ABOUT THE TRAINING

Overall the course was successfully deliver with rave reviews and full participants from all the attendees because of the very relevant, practical and applicable at work’s designed by communication and English specialist, Ms Sue Boey.

The following are the comments from the participants about the course:

“Learn about usage of words and the trainer, Ms Sue Boey is very knowledgeable.” – Norafidah, Admin Analyst

“Able to understand my areas to take note writing.” –Anura, Business Intelligence Tech Specialist

“New style of writing.” – Nurfazila, IT Head of Department

“I learned more about the intricacies of grammar. The trainer, Sue Boey, is good.”– Norfadzly, IT Department.

“I took note on the importance of concise language.” – Dzaffri, Business Consultant

“The components of executive summary was most significant to me. Thanks for sharing Sue.” – Kang, Business Analyst

“I learned how to organize contents in all my written communication. The grammar aspects was also a great reminder.” – Patricia, Finance Consultant.

“Myth in business writing and to keep it sweet and simple. The trainer, Sue Boey,  is very helpful.” –Arina, IS Administrator

Report and course evaluation results compiled for iTrainingExpert.com by Ms  Yuna, Training Adminstrator.

To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com.

To sign up for the next available course, please click on the link below
https://www.itrainingexpert.com/course/7/Business-Communication.html

DEVELOPING EFFECTIVE OSHA FOR HOTEL INDUSTRY FOR RESIDENCE HOTELS & RESORTS” By iTrainingExpert.com

13 Nov

Type of Training:  IN HOUSE

Venue: RESIDENCE HOTELS & RESORTS, KUALA LUMPUR

Date:  27 September 2012

1. TRAINING PROVIDER

iTrainingExpert.com, one of the best training providers in Asia, is appointed by client, “Residence Hotels & Resorts Sdn Bhd” a Malaysian brand of hospitality services which expertise lies in the Management and Operation of Hotels and Resorts to that of International standards to conduct the training above for its talents and employers.

2. LEARNING OUTCOMES AND COURSE BENEFITS:

At the end of the course, the participant will be able to:

  • Interpret the requirements of the Act
  • Explain the duties and responsibilities as an employer, or supplier and employees
  • Describe the components of safety and health policy
  • Describe the needs of Safety and Health Committee

3. THE TOPICS COVERED DURING THE TRAINING AS BELOW:

 Historical Development towards OSHA 1994

  1. General Duties and Responsibilities
  2. Requirements of OSH Organization
  3. Requirements on Reporting of OSH Incidents
  4. Importance off OSH Enforcement and Liabilities
  5.  Enforcement Body
  6.  Notices, Penalties and Appeal
  7. Group Work and Presentation
  8.  How to Develop/ Review the Safety and Health Policy
  9.  Safety and Health Committee- Report to Employer

4. MAJOR ACHIEVEMENTS / COMMENTS ABOUT THE TRAINING

It was a specially tailored program intended to be attended by a small group so that more attention can be given to the delegates. iTrainingExpert.com’s assigned trainer, Mr Megat  handles the session well as he has very good experience in issues related to OSHA. He makes sure that the training is relevant, practical and useful in all aspects of life. Definitely some gems to bring up at the end of the sessions. Just take a look at what participants have to say about the program.

(Note that the participants have given permission to the organizer to use their comments for promotional or our resources compilation purposes.)

1)      The following are the comments from the participants about the course:

“Effectiveness of OSHA and its application.” – Martina, Chief Engineer – Residence Hotels & Resorts Sdn Bhd

“Give more new information for our job scope.” – Zaiton, Housekeeping Supervisor – Residence Hotels & Resorts Sdn Bhd

“Setting up the OSH committee.” – Muhamad Zamir, Director of Operation – Residence Hotels & Resorts Sdn Bhd

“No comment. It’s good for the future of OSHA on me and company.” – Mohd Zairi Mohd– Residence Hotels & Resorts Sdn Bhd

“The importance of OSH and the roles and responsibility of employer / employee in ensuring workplace is safe for everyone.” – Kamarul, HRM – Residence Hotels & Resorts Sdn Bhd

“More info about safety.” – Norazwa, Admin – Residence Hotels & Resorts Sdn Bhd

“Kursus ini sangat baik dan berguna untuk Residence Hotels & Resorts pekerja.” – Juzaili– Residence Hotels & Resorts Sdn Bhd

“Banyak memberi manfaat dan ilmu kepada saya.” – Farez Alias, F&B Captain – Residence Hotels & Resorts Sdn Bhd

“Mengetahui langkah-langkah keselamatan dan pencegahan.” – Hairul Arifin, SOUS Chef  – Residence Hotels & Resorts Sdn Bhd

“Meningkatkan dan mengetahui tentang keselamatan.” – Barmawi, Assistant Chief Steward – Residence Hotels & Resorts Sdn Bhd

Report and course evaluation results compiled for iTrainingExpert.com by Ms  Yuna, Training Administrator.

To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com.

TRAINING REPORT ON “ EFFECTIVE BUSINESS WRITING FOR DHL Asia Pacific ” By iTrainingExpert.com

13 Nov Organised by iTrainingExpert.com

Organised by iTrainingExpert.comType of Training:  On site (This course was open for registration for all who’re interested in understanding more about Effective Business Writing, and it can be applied at work.)
Venue: CYBERJAYA, Malaysia Date:  1 – 2 November 2012

1. TRAINING PROVIDER
iTrainingExpert.com is a leading professional training provider in Asia who appointed by DHL company, the global market leader in the logistic industry to tailored a customised training for effective business writing to it talented employees.  

2. LEARNING OBJECTIVE:During the completion of the training, the participants will learn:-

  • Saying “no” to a request
  • Influencing people to do something via email
  • How to reply when you do not know the answer
  • Handling mistakes – you’ve made or received
  • What you should not being doing:
  • Blaming via email
  • Arguing over email
  • Demanding an apology email

The participant will be providing with different sample or template for bad and good emails on the above mention scenarios.
3. MAJOR ACHIEVEMENTS / COMMENTS ABOUT THE TRAINING This is the 8th batch that we’ve been doing for an international IT based company in Cyberjaya, the Multimedia Super Corridor (MSC) hub of Malaysia. iTrainingExpert.com’s Australian trainer, Ms. Herna who is backed by 25 years of corporate work experience conducted this course for a group of 15 IT engineers.

The workshop was meant to clarify how professional writing should be and sort all doubts that the delegates have in the written communication. She makes sure that the training is relevant, practical and useful in their working environment. The outcome of the training was stupendous as the delegates thanked us for putting up such information, effective and practical training. Here’s what the delegates have to say about the workshop.  (Note that the participants have given permission to the organizer to use their comments for promotional or our resources compilation purposes.) The following are the comments from the participants about the course:

Delegates’ Feedback

1.How did the course benefit you?

a) “Good points and tips provided throughout these 2 days training. The trainer was excellent and got the whole team to participate. I especially loved the section on “How to write negative news effectively and persuasively” – Uma Singeran, Project Manager – DHL IT Services

b) “The course helps me to focus my thoughts in composing effective emails and structure my response professionally. Writing after all should be simple and direct, if you know how and I found out through this workshop.” – Nur Fazlina Md Din,– DHL IT Services

c) “This course helps me to

be more confident in business writing.” – Azlina Wee Binti Zulkaurain,– DHL IT Services

d) “This course benefits me to make a friendly readers email, letters and business writing skills. I am confident to do presentation business writing from now on.” – Kishanthini,– DHL IT Services

e) “To learn or review English grammar and tense.” – KL,  Wong , Project Manager – DHL IT Services

f) “I learned how to compose emails with proper structure, style, tone and language.” – Ralph, Support Team – DHL IT Services

g) “I learned how to improve my email writing skills and how to organize my content in a proper way.” – WS Loh , Problem Management Analyst – DHL IT Services

h) “The course is very beneficial for me in my daily where I communicate with my customers and colleagues via email.” – Jessica Lim, Release Manager – DHL IT Services

i) “How to communicate effectively via email.” – LH, Lee, System Engineer – DHL IT Services j) “This course taught me a lot on English communication skills. How to write a proper formal letter or emails to my customers, grammar, words and etc. The trainer is nice, friendly and patient.” – Chong Wei Wei, – DHL IT Services

k) “This training enlightened me how to write emails with proper structure at work.” – SC, Tong – DHL IT Services

l) “The course taught me how to deal with different kinds of emails or letters. It also taught us how to write good emails. The spotting the glaring mistakes in English was good as the session made us discover the mistakes that we made daily without realizing them at all.” – Chai Ee Tyng,– DHL IT Services

Report and course evaluation results compiled for iTrainingExpert.com by the Training Administrator.

To engage iTrainingExpert.com for your next training, please contact us at info@itrainingExpert.com.